
FAQ's
Shipping & Returns
When will my order ship?
95% of shipments arrive within 5 days.
Do you ship internationally?
Yes, we ship internationally! However, shipping times and costs may vary based on the destination. We primarily service the US.
What is your return policy?
All sales are final for now as we’re learning and improving our process. We appreciate your understanding as we work on providing more flexible options in the future
What happens if my item is damaged or defective?
If you receive a damaged or defective item, please reach out to us at hello@notgoingback.com within 7 days of receiving your order, and we'll make it right!
Product Care
How should I care for my clothes?
We recommend machine washing your items in cold water and hanging them to dry to ensure the longevity of the fabric and design.
Can I tumble dry my clothes?
While tumble drying on low heat is usually safe, we suggest air drying when possible to preserve the fit and fabric quality.
Will the colors fade over time?
Our clothing and prints are made to last! To minimize fading, wash in cold water and avoid direct sunlight when drying.
Can I iron printed designs?
It's best to avoid ironing directly on printed designs. If necessary, turn the item inside out and use a low heat setting.
Company
What is 'Not Going Back' all about?
We're a progressive clothing brand dedicated to supporting change. We are committed to donating 25-50% of profits to 501(c)(4) organizations that support: Climate Change, Gun Control, Reproductive Rights, Voting Access, and other progressive entities. We are going to give monthly updates with the amount of money we have given to these organizations.
Are purchases tax deductible?
No! When we give to organizations we only give to 501(c)(4)'s that are moving the needle on causes we care about.
What inspired your brand?
Born out of the energy of a presidential campaign, 'Not Going Back' was created to represent progress and the fight for a better future - while looking amazing and actually have swag that stands out.
How can I get involved or support the cause?
You can support by purchasing from our store, sharing our mission, and staying involved in local and national progressive movements. Every little bit helps! Also, if you have shirt ideas, send concepts to hello@notgoingback.com.